This Privacy Policy describes how New Ranganas Jewellery (“we,” “us,” “our,” or the “Company”) collects, uses, discloses, and otherwise processes personal information when you visit or use newranganasjewellery.ca (the “Site”), purchase products, use our services, or otherwise communicate with us (collectively, the “Services”).

1. Collection of Personal Information

To provide our Services and fulfill your orders, we collect personal information from several sources.

Information You Provide Directly:

• Contact Information: Name, mailing address, telephone number, and email address.

• Order & Transaction Information: Billing and shipping addresses, payment confirmation, and purchase history.

• Identity Verification (Fraud Prevention): In certain cases, we may collect copies of government-issued identification (e.g., driver’s license or passport) to verify high-value transactions and prevent fraud.

• Customer Support: Information provided when you contact our showroom or support team.

Information Collected Automatically: We use cookies and similar technologies to collect “Usage Data,” such as your IP address, device type, browser settings, and how you interact with our website.

2. Use of Personal Information

We use your data for the following essential purposes:

• Fulfilling Orders: To process payments, arrange secure shipping for jewelry, and handle returns.

• Communication: To send order updates, security alerts, and (if you opt-in) promotional offers.

• Fraud Prevention: To protect our business and customers from fraudulent transactions, including verifying your identity for high-value purchases.

• Legal Compliance: To meet tax, accounting, and regulatory requirements in Ontario and Canada.

3. Disclosure of Personal Information

We do not sell your personal information. We only share it with trusted third parties to run our business:

• Service Providers: Such as payment processors (Stripe, PayPal, Interac), and specialized high-value shipping couriers.

• Legal Authorities: When required by law or to protect our legal rights in the event of a dispute or fraud investigation.

• Business Transfers: In the event of a merger or sale of the business.

4. Data Security and Retention

We take the security of your data seriously, especially sensitive information like government IDs and billing addresses.

• Security: We use industry-standard encryption (SSL) to protect data during transmission.

• Retention: We keep your information only as long as necessary. Identity verification documents used for fraud prevention are stored securely and typically deleted or further encrypted once the transaction risk period (up to 180 days) has passed.

5. Your Rights (Canada/PIPEDA)

Under Canadian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we fix any inaccurate or incomplete information.

• Withdrawal of Consent: You may withdraw your consent for marketing at any time.

To exercise these rights, please contact us at the email address below.

6. Children’s Privacy

Our Services are not intended for individuals under the age of 16 (or the age of majority in your province). We do not knowingly collect data from children.

7. International Data Transfers

As a Canadian business, your data is primarily processed in Canada. However, some of our service providers (like payment processors) may store data on servers located in the United States or other jurisdictions.